Returns & Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Talk Coffee will determine the extent of the failure.

Where a failure does not amount to a major failure, Talk Coffee is entitled to choose between providing you with a repair, replacement or other suitable remedy.

Your rights under the Australian Consumer Law are not limited by a defined time. However, the ACL does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Talk Coffee adopts the same approach.

For any product return, please contact us first - including products under a manufacturer's warranty. Any freight cost incurred in returning the item is borne by you.

In order to obtain a refund, exchange or repair - including products carrying a manufacturer's warranty - you must have clear proof of purchase, typically a receipt.

If we cannot be satisfied that you purchased the product from us, we are entitled under law to reject the return.

Please choose carefully as we do not normally accept return of goods where you have simply changed your mind, chosen poorly, or in events where manufacturers fail to meet their stated ETA to importers.

We cannot accept returns on used equipment, equipment without packaging, or equipment in opened packaging. Return freight to us is payable by you.

Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy depends on whether the fault amounts to a major failure. In some instances we may need to consult the manufacturer or importer.

We will not offer a repair or replacement if the product has been damaged via misuse or abuse. Examples include - but are not limited to - inadequately filtered water, lime scaling, corrosion due to high chloride ion concentrations, operator errors, unauthorised repair or modification, and fair wear and tear.

Whilst we understand many customers would like a loan machine during a warranty repair, we regret this service is not available. We do prioritise all warranty work over general repairs to ensure the fastest possible turnaround.

If you are experiencing problems operating your product, we strongly recommend that you contact us before assuming the product is faulty. It is our experience that what appears to be a fault can usually be resolved with some basic troubleshooting.