Australia-wide Delivery
We're committed to providing the safest and best-value shipping services for your coffee and equipment.
Trackable Shipping
Australia Post & Sendle satchels for small items; road freight for larger equipment — tracked throughout
Local Pickup
Collect from our warehouse in Northcote, Victoria (3070) during trading hours
Freight Insurance
All new espresso machines and grinders are fully insured from pick-up to delivery
Before we ship or you collect your equipment
For larger purchases made via credit card, we may ask you to prove your identity to protect against ongoing attempts to gain goods by deception.
For all purchases above $1,000 collected in person, we will ask for ID. Should another person collect on your behalf, they must provide ID and complete our Espresso Equipment Release Authorisation form. When goods are shipped via road freight, we may also ask for proof of identity.
Parcel shipping
Trackable Australia Post and Sendle satchels for smaller items, Parcel Post for items that won't fit in a satchel. Options and estimated transit times are shown at checkout.
Road freight
Large items are security-wrapped and secured to a protective timber skid. Brand new items shipped via road freight are fully insured until signed for on delivery.
Local pickup from our warehouse in Northcote, Victoria (3070) is also available. We reserve the right to substitute your chosen freight option where it provides a more efficient service unless otherwise instructed.
We know you'll be excited about your new purchase and want it to arrive quickly, safely and in perfect working order.
Tail-lift trucks
We do not charge for a tail-lift truck and you will be expected to assist the driver. Should you require one arranged at your expense, please let us know.
Delivery date
We forward tracking information and estimated delivery dates to you. All dates are estimates only. Redelivery fees caused by missed delivery will be on-charged to your account.
Make sure someone is home
Couriers deliver 9am–5pm Monday to Friday. If you can't be home, nominate an alternate address or call the courier to reschedule. Equipment cannot be delivered without a signed proof of delivery.
Correct address
Provide the correct delivery address at the time of ordering. You will be liable for any charges arising from an incorrect address, including loss of the item.
New equipment
Any brand new espresso machine or grinder freighted to you must be fully insured from pick-up to delivery. We will insist on an appropriate shipping option.
Used items & repairs
Insurance is not included for used items or repairs in transit, but can sometimes be arranged at client expense on request.
Lost in transit? If your goods cannot be located within a reasonable timeframe, we will send a replacement. Our liability is limited to the value shown on your Tax Invoice.
In the unlikely event something goes wrong, the most important thing is to be patient while we work to resolve it. Your satisfaction is our primary concern.
Inspect your package with the delivery driver and note any damage on the delivery confirmation before accepting. Contact us immediately and do not use the machine.
Keep all packaging, boxes, labels and materials — the shipper may need to inspect them.
Inform us within 7 days of the expected delivery date. We will follow up with the courier immediately.
We will not accept liability for loss or damage arising from late or uninsured deliveries, or for items lost, stolen or damaged after delivery has taken place. A late delivery does not entitle you to cancellation of an order.
Have a question about your order?
We're happy to help — get in touch any time.